Delivery to mainland UK
Delivery cost will be confirmed before payment.
Non Mainland UK
Please contact [email protected] for a quote.
If your goods do not arrive when expected please contact us immediately. Should delivery be refused and items returned to us then all costs incurred will be the customer’s.
The trees have an electrical warranty of 1 year and during this time if one LED goes we will repair or replace the whole branch. You’ll need to send it back to us. Once out of warranty you may buy new branches from us.
If a fault develops contact [email protected]
All our products are checked before dispatch however please inspect your items on delivery. If there is a problem with your order email us [email protected] within 48hrs of receipt. After this time we will presume the order is complete. Goods cannot be returned after 14 days and we must be advised in writing at [email protected] before items are returned. Any costs and damages to the items being returned will be the customer’s cost. We reserve the right to reduce the refund owed in the case of damages or loss of items.
Please refer to our Terms & Conditions for our international policy on returns, warrantee and refunds.