If you wish to use the trees for commercial use this must be stated before purchase
The trees have a warranty of 1 year. Once out of warranty you may buy new branches from us.
Trees bought for commercial use do not come under warranty.
Risk of damage to or loss of the goods will pass to you when the goods are delivered
Set up of the trees is your responsibility using the instructions provided
Trees must be secured appropriately and we accept no responsibility for any damage caused by a tree insufficiently secured. This will also invalidate the warranty.
If your goods do not arrive when expected please contact us immediately. Should delivery be refused and items returned to us then all costs incurred will be the customer’s.
All of our products are checked before dispatch however please inspect your items on delivery. If there is a problem with your order email us [email protected] within 48hrs of receipt. After this time we will presume the order is complete.
Goods cannot be returned after 14 days and we must be advised in writing at [email protected] before items are returned. Any costs and damages to the items being returned will be the customer’s cost. We reserve the right to reduce the refund owed in the case of damages or loss of items.
Bespoke orders are non returnable and non refundable.
International Sales are non returnable. Once the order has been placed it cannot be cancelled. Products sold internationally are not covered under a warrantee.
I just wanted to say how magnificent the trees were!!
We were fortunate to have the most glorious weather and as a result guests did spill out on to the lawn and around the lit trees which we had at the entrance to the marquee – the photos are stunning!!
As for the blossom tree in the centre of the marquee – it looked amazing. Holly and Tom cut the cake under the tree – the photos are just magical.
Wow wow wow! I can not compliment this wonderful company enough. From start to finish to service was incredibly smooth. We hired the cherry blossom tree which we have had so many compliments about. On the day and since people are still talking about the gorgeous tree. Honestly I’m so glad I found this company and can’t recommend enough. Money very well spent!!
It was beautiful and looked stunning in our Barn. We wish to say a huge thank you, from the moment of contacting you when I won to setting it up and collecting, everything went smoothly and totally stress free. Thanks again for your beautiful stunning tree X
'Twilight Trees were an absolute pleasure to work with from the off set, the project was no easy task due to the quick turnaround and location access, but they delivered everything I could have asked for. The Grande Wisteria Trees we hired were amazing, they added great height to the installation, and looked very much real on camera, I look forward to working with Twilight Trees again in the future.’
This Morning Wedding Art Director
We can't thank you all enough for the hire of your amazing trees and centre pieces. Transaction was seemless from beginning to end, just what a bride needs. They were the talk of the wedding! And what lovely people, your daughter was amazing helping set up! Thank you from the Liards!
Twilight trees absolutely saved me when another props company gave me the wrong dimensions for a tree the day before my 21st birthday. We ordered their grande cherry tree and it was the most spectacular centre piece to a party. Honestly could not rate this company more highly, would recommend to anyone!
A huge thank you so much for the most beautiful blossom trees we had positioned in our drinks reception last week. They looked incredible and were such a perfect addition to the gardens so many thanks for delivering them all the way to Oxfordshire! A big thank you too to your incredibly efficient and professional team who pulled out all the stops for us. We were honestly so thrilled!